Return and Refund Policy

🍻 Return & Refund Policy

🛍️ Returns

• Items must be new, unused, and returned in the original packaging with all tags included.

• We do not accept returns on used items (including any items that show signs of wear, dirt, smells, pet hair, etc.).

• Once received and inspected (within 24 hours), your refund will be issued to your original payment method.

• Wire transfer refunds will be issued as store credit.

Note: You are responsible for all return shipping costs.

🚚 Return Shipping Options

For U.S. customers (contiguous 48 states):

• Print a pre-paid UPS label for a $9.99 fee (deducted from your refund).

Or use your own carrier:

• Choose any carrier you prefer—we recommend using one with tracking & insurance.

• All shipments must be prepaid. We do not accept COD packages.

🚫 Refused, undelivered, or abandoned packages will incur a $10 service fee.

🔁 Exchanges

Need a different item?

• Process your return as usual.

• Then place a new order for the replacement item to ensure availability.

⚠️ You’re still responsible for the return shipping on your original item.

🚫 Used or Damaged Items

We cannot accept returns on any item that has been:

• Used, partied with, worn, or shows signs of wear.

• Damaged, dirty, or altered in any way.

Tip: Try reselling used gear on Craigslist, eBay, or online forums.

🌍 International Returns

• Mark the return as a “Merchandise Return” to avoid brokerage fees.

• You are responsible for any customs or brokerage charges.

• COD or fee-assessed packages will be refused.

❌ Cancellations & Order Changes

• Orders can only be modified or canceled while marked “Order Received.”

• Once marked “Order Processed,” your order is being packed and can’t be changed.

📦 Damaged Items

Received damaged goods?

• Email us ASAP at info@BeerBong.com

• Please keep all packaging and take photos if possible.

• We’ll help you file a claim with the shipping carrier.

🤔 Questions?

If you’re unsure about sizing, fit, or anything else, contact us before ordering!
We’re happy to help: info@BeerBong.com