🍻 Return & Refund Policy
🛍️ Returns
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Items must be new, unused, and returned in the original packaging with all tags included.
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We do not accept returns on used items (including any items that show signs of wear, dirt, smells, pet hair, etc.).
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Once received and inspected (within 24 hours), your refund will be issued to your original payment method.
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Wire transfer refunds will be issued as store credit.
Note: You are responsible for all return shipping costs.
🚚 Return Shipping Options
For U.S. customers (contiguous 48 states):
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Print a pre-paid UPS label for a $9.99 fee (deducted from your refund).
Or use your own carrier:
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Choose any carrier you prefer—we recommend using one with tracking & insurance.
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All shipments must be prepaid. We do not accept COD packages.
🚫 Refused, undelivered, or abandoned packages will incur a $10 service fee.
🔁 Exchanges
Need a different item?
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Process your return as usual.
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Then place a new order for the replacement item to ensure availability.
⚠️ You’re still responsible for the return shipping on your original item.
🚫 Used or Damaged Items
We cannot accept returns on any item that has been:
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Used, partied with, worn, or shows signs of wear.
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Damaged, dirty, or altered in any way.
Tip: Try reselling used gear on Craigslist, eBay, or online forums.
🌍 International Returns
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Mark the return as a “Merchandise Return” to avoid brokerage fees.
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You are responsible for any customs or brokerage charges.
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COD or fee-assessed packages will be refused.
❌ Cancellations & Order Changes
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Orders can only be modified or canceled while marked “Order Received.”
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Once marked “Order Processed,” your order is being packed and can’t be changed.
📦 Damaged Items
Received damaged goods?
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Email us ASAP at info@BeerBong.com
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Please keep all packaging and take photos if possible.
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We’ll help you file a claim with the shipping carrier.
🤔 Questions?
If you’re unsure about sizing, fit, or anything else, contact us before ordering!
We’re happy to help: info@BeerBong.com
